When the economy was robust, prospects were eager to invest in many things for fear of being left behind in the hi-tech/high-speed/technology-will-solve-everything revolution of the late '90's. Quietly and with little notice, sales professionals stopped cold calling and spent more time on proposals and presentations, because their pipeline was always full. After all, prospects had already decided they were going to buy something. As a result of selling in this climate of growth, expansion and record sales, many sales professionals have lost their edge, or never had to learn how, to generate interest with tough buyers.